When you first contact Africa Exclusive you will speak with a member of our travel design team, who between them have over 100 years of experience. This conversation will form the foundations for your itinerary, giving us the chance to get to know you and understand your aspirations for your holiday. We will combine this with our extensive knowledge of Africa to create your perfect itinerary.
You don’t need to know anything about Africa to have this conversation, that’s our job. Over 30 years we have discovered Africa’s finest properties and developed an appreciation for the nuances of each safari region. We will only recommend the very best, beyond that there are no limitations.
Once you have received your itinerary there may be a period of refinement until you feel completely happy with everything. Your Personal Safari Consultant will remain your point of contact right up until you return from your holiday, personally ensuring that you are fully prepared for your trip.
When you book your holiday much of our work is just beginning, so behind the scenes your Personal Travel Consultant will liaise with our operations and support teams to ensure that every element of your holiday runs like clockwork. Our support team also performs the role of a concierge, so if you find you need help with travel insurance or visas, or want to make restaurant reservations, we are happy to assist.
You have complete financial security when you book with Africa Exclusive. We are fully bonded and licenced under the Civil Aviation Authority’s ATOL scheme, licence number
ATOL 2883. This covers all clients who reside in the UK and book a holiday which combines a flight and accommodation or another service through us.
Clients who reside outside of the UK, or whose holiday is not covered under our ATOL are also protected by an insurance policy that we maintain with Travel and General Insurance Services. This is called a Total Payment Protection Policy (TOPP) and the policy number is
AELI/topp/21/15.
It is rare that we hear from our clients while they are away due to the accuracy of information we provide and the triple checking of travel arrangements. However, if you need us, we are here 24 hours a day and act swiftly to resolve any issue in a way that is most convenient to you.
Our clients often comment on their return that they are sure we have heard it so many times before, so they won’t go on about what they saw and experienced. Our response every time — of course we want to hear! We are passionate about creating unforgettable safaris for our clients and we love hearing how you got on. We are also keen to hear anything that you felt we could improve on; this information is invaluable in our quest for perfection every time.
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